Return & Refund Policy | Auralyn Life

Our Commitment to Your Satisfaction

Thank you for choosing Auralyn Life for your thangkas, Buddha statues, incense, malas, and Buddhist-inspired items.

We want you to feel confident and satisfied with every purchase. If for any reason you are not fully happy with your order, please review the policy below.

1. Interpretation & Definitions

For the purposes of this policy:

• Company refers to Auralyn Life (“we”, “us”, “our”)
• Goods refers to all products sold on our website, including thangkas, statues, incense, malas, jewelry, and ritual items
• Orders means a request made by you to purchase Goods
• Service refers to our website and related services
• Website refers to Auralyn Life online store
• You means the customer or user of our Service

2. Right to Return (14 Days)

You have the right to request a return within 14 calendar days of receiving your order, without needing to provide a reason.

The return period starts from the date you (or a designated third party) receive the item.

To initiate a return, please contact us with:

• Your order number
• The item(s) you wish to return

Contact methods:

• Email: [your email]
• Contact Page: [your website contact page]

3. Return Eligibility Conditions

To be eligible for a return:

• Request must be made within 14 days
• Items must be unused and undamaged
• Items must be returned in original packaging
• Items must be in resellable condition

4. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products
• Made-to-order items (e.g., commissioned thangkas or statues)
• Opened or used consumable ritual items (if hygiene or sealing is affected)
• Items that have been used or altered after delivery

We reserve the right to refuse any return that does not meet these conditions.

5. Sale & Discount Items

Items purchased during sales or promotions are generally non-refundable, unless required by local consumer protection laws.

6. Return Shipping

• Customers are responsible for return shipping costs
• We recommend using tracked and insured shipping methods
• We are not responsible for lost or damaged return packages
• Please ensure items are securely packaged

Return address will be provided after return approval.

7. Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 14 days
• Refunds will be issued to your original payment method
• Original shipping fees are non-refundable (unless our error occurred)

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

Please contact us within 7 days of delivery and provide:

• Order number
• Photos of the item and packaging
• Description of the issue

We will offer one of the following:

• Replacement (if available)
• Full refund
• Partial refund (if applicable)
• Resolution at no extra cost to you

Do not return items before contacting us.

9. Exchanges

We do not offer direct exchanges.

If you wish to change an item, please return the original (if eligible) and place a new order.

10. Gifts

If the item was marked as a gift:

• Refund will be issued as store credit to the recipient

If not marked as a gift:

• Refund will be sent to the original purchaser

11. Contact Us

If you have any questions about returns or refunds:

• Email: [your email]
• Contact Page: [your contact page]